This Privacy Policy (“Policy”) describes how Kreate Space LLC, the operating company for the Kreate Hub brand, together with its subsidiaries, affiliated entities, and individual location operators (collectively, “Kreate Hub,” “we,” “us,” or “our”), collects, uses, discloses, and protects personal information in connection with the website located at kreatehub.com and any related subdomains, applications, and online services (collectively, the “Site”).

Each Kreate Hub location is operated by an affiliated legal entity, including Bronx Kreate Space LLC (Kreate Hub Bronx), Kreate Space Philly LLC (Kreate Hub Philadelphia), Kreate Hub Nashville LLC, and Kreate Hub Chicago LLC (each a “Location Entity,” and together with Kreate Space LLC, the “Kreate Hub Entities”). The applicable Location Entity and Kreate Space LLC serve jointly as the controllers of personal information collected through the Site in relation to your membership.

Automatic Consent

By accessing or using the Site, browsing any of its pages, submitting a membership signup or payment, or contacting us by email (including at info@kreatehub.com) or through any inquiry, contact, or web form on the Site, you automatically acknowledge that you have read, understood, and agree to be bound by this Policy and consent to the collection, use, and disclosure of your personal information as described herein.
If you do not agree with this Policy, please do not use the Site or send us inquiries. Your continued use of the Site following any update to this Policy constitutes your continued consent to the Policy as revised.

1. Information We Collect

We collect personal information that you provide directly, information collected automatically through your use of the Site, and information from third-party service providers. Across our membership, café, and art sales activities, the categories of personal information we collect include:

2. How We Use Your Information

We use personal information for the following business and commercial purposes:

• To process membership signups, manage membership accounts, and verify identity;
• To administer physical access to our locations through key cards and access credentials;
• To process payments, billing, renewals, and related transactions for memberships, café purchases, and art sales through our payment processor;
• To provide, maintain, and improve the Site and our membership and location services;
• To communicate with you regarding your membership, account, transactions, and customer support, including by email and, where you have consented, by text message;
• To send administrative and, where permitted, promotional communications, subject to your right to opt out;
• To deliver, measure, and improve advertising, including social media advertising, subject to your opt-out rights;
• To detect, prevent, and address fraud, security incidents, and unauthorized activity;
• To comply with legal obligations and enforce our agreements; and
• For any other purpose disclosed to you at the time of collection or to which you consent.

3. How We Share Your Information

We do not sell your personal information for monetary consideration. We may disclose personal information as follows:

• Among Kreate Hub Entities.
  Personal information may be shared between Kreate Space LLC and the applicable Location Entity for the administration of your membership and related services.
• Service Providers.
  With third-party vendors that perform services on our behalf, including payment processors, hosting providers, analytics providers, text-messaging providers, and communications platforms, under contractual confidentiality obligations.
• Advertising Partners.
  With advertising and social media platforms that help us deliver and measure advertising. As described in Section 9, certain of this activity may constitute “sharing” for cross-context behavioral advertising under applicable law, and you may opt out.
• Legal & Safety.
  When required by law, subpoena, or governmental request, or to protect the rights, property, or safety of Kreate Hub, our members, or others.
• Business Transfers.
  In connection with a merger, acquisition, financing, reorganization, or sale of assets, subject to this Policy.

4. Cookies and Tracking Technologies

We use cookies, web beacons, pixels, and similar technologies to operate the Site, remember your preferences, analyze usage, improve performance, and deliver advertising. These include strictly necessary cookies, analytics cookies, and advertising cookies. You may control cookies through your browser settings; disabling cookies may limit certain features of the Site.

We honor recognized opt-out preference signals, including the Global Privacy Control (GPC), where required by applicable law.

5. Text Messaging (SMS) Communications

We will not send you marketing or promotional text messages unless you have separately and expressly opted in to receive them by affirmatively checking the SMS consent box provided at the time you give us your mobile number, for example, at membership signup. Providing your phone number alone, or contacting us, does not enroll you in marketing texts.

Where you have opted in, we may send you text messages regarding your membership, account, transactions, and promotions. Message and data rates may apply, and message frequency varies. Consent to receive marketing text messages is not a condition of purchase or membership.

You may opt out at any time by replying STOP to any message, after which you will receive a single confirmation message; reply HELP for assistance.

We handle mobile information in accordance with applicable law, including the Telephone Consumer Protection Act (TCPA), and we do not share or sell mobile opt-in data or telephone numbers with third parties for their own marketing purposes.

6. Email Communications and Contacting Us

If you contact us through the Site, by email, or by providing your telephone number or email address, you consent to Kreate Hub contacting you by email or telephone to respond to and follow up on your inquiry.

We may also add your email address to our general marketing and promotional email list. In accordance with the CAN-SPAM Act, every promotional email includes an unsubscribe mechanism; you may opt out of promotional emails at any time by following the unsubscribe instructions or by emailing us at info@kreatehub.com.

We may continue to send transactional and account-related messages regardless of your marketing preferences.

7. Data Retention

We retain personal information for as long as necessary to fulfill the purposes described in this Policy, to maintain your membership, and to comply with our legal, accounting, and regulatory obligations. When information is no longer required, we securely delete or de-identify it.

8. Data Security and Breach Notification

We implement reasonable administrative, technical, and physical safeguards designed to protect personal information against unauthorized access, disclosure, alteration, and destruction. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

In the event of a data breach involving your personal information, we will notify you and applicable authorities as required by applicable state and federal breach-notification laws.

9. Your Privacy Rights (General U.S.)

Depending on your state of residence, you may have rights to access, correct, delete, or obtain a portable copy of your personal information, and to opt out of certain processing, including targeted advertising and the “sale” or “sharing” of personal information.

To exercise any right, contact us using the information in Section 13. We will not discriminate against you for exercising your rights, and we will verify your request before responding.

Opt-Out of Sale/Sharing and Targeted Advertising. While we do not sell personal information for money, our use of advertising and analytics technologies, such as social media advertising pixels, may be considered a “sale” or “sharing” of personal information for cross-context behavioral advertising under certain state laws.

You may opt out by adjusting cookie settings on the Site, by using a recognized opt-out preference signal such as the Global Privacy Control (GPC), or by contacting us at info@kreatehub.com.

10. California Privacy Rights (CCPA/CPRA)

If you are a California resident, the California Consumer Privacy Act, as amended by the California Privacy Rights Act (“CCPA”), provides you with the following rights:

• Right to Know.
  To request the categories and specific pieces of personal information we have collected, the sources, the purposes, and the categories of third parties with whom we share it.
• Right to Delete. To request deletion of personal information we have collected, subject to legal exceptions.
• Right to Correct.
  To request correction of inaccurate personal information.
• Right to Opt Out of Sale/Sharing. To opt out of the “sale” or “sharing” of personal information for cross-context behavioral advertising. Kreate Hub does not sell personal information for monetary consideration but engages in “sharing” for advertising as described in Section 9.
• Right to Limit.
  To limit the use of sensitive personal information, where applicable.
• Right to Non-Discrimination.
  To not be discriminated against for exercising your rights.

California residents may submit a request by contacting us at the email address in Section 13. We will verify your identity before processing your request. You may designate an authorized agent to make a request on your behalf, subject to verification. We disclose the categories of personal information collected and the purposes for collection in Sections 1 and 2 above.

11. Other State Privacy Rights

Residents of other states that have enacted comprehensive consumer privacy laws, which may include, as applicable, Virginia, Colorado, Connecticut, Texas, and others, may have rights similar to those described above, including the rights to access, correct, delete, and obtain a copy of personal information, and to opt out of targeted advertising, sale, and certain profiling.

Appeals.
If we decline to act on your rights request, you may appeal our decision by contacting us at info@kreatehub.com with the subject line “Privacy Appeal.” We will respond to your appeal within the time required by applicable law and explain the basis for our decision.

12. Biometric Information

Access to our physical locations is administered using key cards and proximity access cards. We do not collect, capture, or use biometric identifiers or biometric information, such as fingerprints, retina or iris scans, voiceprints, or facial geometry, for access control or any other purpose.

If we introduce any biometric technology in the future, we will provide notice and obtain consent as required by applicable law, including the Illinois Biometric Information Privacy Act (BIPA), and will maintain a publicly available retention and destruction schedule.

13. Contact Us

If you have questions about this Policy or wish to exercise your privacy rights, please contact us at:

14. Third-Party Links and Social Media

The Site may contain links to, or integrations with, third-party websites and social media platforms that we do not control. This Policy does not apply to those third parties, and we are not responsible for their privacy practices. We encourage you to review the privacy policies of any third-party services you use.

15. Children’s Privacy

The Site is not directed to children under the age of 13, or 16 where applicable, and we do not knowingly collect personal information from children. If we learn that we have collected such information, we will delete it promptly.

16. U.S.-Based Processing

The Site is operated in the United States and is intended for users located in the United States. If you access the Site from outside the United States, you understand that your information will be transferred to, stored, and processed in the United States, where data-protection laws may differ from those in your jurisdiction.

17. Changes to This Policy

We may update this Policy from time to time. The “Last Updated” date above reflects the most recent revision. Material changes will be posted on the Site, and your continued use of the Site after such changes constitutes acceptance of the revised Policy.

This Privacy Policy is governed by the laws of the United States and the state in which the applicable Kreate Hub Location Entity is organized, without regard to conflict-of-law principles.

This document is provided for general informational purposes and does not constitute legal advice.